Welcome to the July edition of the Hots&Cots Newsletter! Yeah, we totally missed June—but momentum hasn’t slowed one bit. We’re closing in on 15,000 downloads and just crossed 1,000 reviews!

Big news: Hots&Cots had a sit-down with the Secretary of the Army.

That’s right—what started as a grassroots effort is now getting face time at the highest levels.

But Hots&Cots is more than just star ratings. It’s about accountability, advocacy, and amplifying the voices of the service members who live it every day. Each review isn’t just data—it’s a call for action and a step toward improving quality of life across the force. We’re glad you’re with us. Let’s keep pushing forward—

One review at a time.

Hots&Cots Secretary of the Army

I wanted to respect his time and not rehash what’s already in a dozen reports, but push for actionable, low-cost wins that could help rebuild trust from the ground up.

• Track and share DPW customer satisfaction

• End auto-closure of work orders — require acknowledgment from Soldiers before tickets are closed

• Improve HVAC transparency. Whether that is repairs, switch over schedules and agile switch over times.

Since starting H&C one of the overarching themes I’ve heard from Soldiers: they don’t trust the system. I don’t think these ideas solve everything, but they’re a step in the right direction.

Hots&Cots is 100% user-funded, meaning that everything we do relies on the support of our community. If you find value in what we’re doing and want to help continue improving the lives of service members, you can support us in a couple of ways 

• Leave a Review: Your feedback in the app store helps us grow and reach more people. iOS - Android

• Buy Rob a Coffee: Contributions go directly to supporting our work. You can show your support here: buy Rob a coffee.

• Merchandise: Did you know Hots&Cots has shirts, stickers & more? Check it out over at shop.hotscots.app

Thank you for helping us make a difference, one review (or coffee) at a time!